Outage Alert! 

Unexpected Outage: The RF Oracle system is currently down and is expected to remain unavailable through Tuesday, October 14 2025. During this period, you may encounter errors when submitting reports using the RF Policies in Concur. Any RF funded report that is sent back to the user with an error should be resubmitted when the system is restored. Thank you for your patience.

Traveler Guidance During the Federal Shutdown

24/7 Enhanced Support: Direct Travel’s After-Hours Service is fully staffed and operating at elevated capacity through October to manage higher call volumes and ensure uninterrupted traveler support.

If a Flight Is Delayed or Canceled

• • Work Directly with the Airline First: Airline gate agents control seat availability and can rebook travelers most efficiently on the same carrier or an approved partner airline.
  • Contact Direct Travel Promptly: If rebooking isn’t resolved at the airport, or a delay results in a missed connection, call the Direct Travel 24/7 Support Center for immediate assistance.
  • Have Your Trip Details Ready: When calling, be prepared to provide your confirmation number, the exact traveler’s name on the ticket, and your destination city to speed up rebooking.
  • Ongoing Monitoring and Assistance: Direct Travel’s reservation and after-hours teams continuously monitor airline alerts and can rebook, reroute, or cancel flights as needed.
  • Stay Connected for Alerts: Ensure your mobile number and email address are up to date in your Direct Travel profile to receive automatic notifications of flight changes, cancellations, or rebooking—with one-touch links to contact support. Travelers are also encouraged to monitor their airline’s mobile app for real-time updates on gate changes, delays, and boarding times.